Inbound Sales Conversion Mastery
15-16 January 2025
6-7 February 2025
UPCOMING CLASS
4-04-2025
OVERVIEW
This course equips professionals with advanced skills in converting inbound sales opportunities into lasting business relationships. You will learn to masterfully handle digital communication platforms and create effective customer engagement strategies.
Through practical exercises, you will develop expertise in measuring and improving customer satisfaction using proven frameworks and analytical tools. The course emphasises the importance of gathering meaningful feedback and translating it into actionable improvements.
You will gain proficiency in matching customer requirements with appropriate solutions from your organisation's portfolio. This includes creating customised proposals and maintaining detailed performance tracking systems for individual accounts.
The programme focuses on developing comprehensive account management skills, enabling you to drive sales growth whilst maintaining excellence in customer service. You will learn to build strong client relationships and implement effective conversion strategies.
By course completion, you will possess the knowledge to evaluate communication platforms, design satisfaction frameworks, develop targeted solutions, create performance reports, and execute strategic account management plans. These skills are essential for professionals seeking to excel in modern inbound sales environments.
TARGET LEARNERS
This course is targeted at inbound sales representatives, account executives, sales consultants, inside sales specialists, and business development managers, including other professionals looking to transition into a career in one of these roles.
PRE-REQUISITES
21 years and above
At least one month work experience in a sales capacity
Speak, write, listen and read English at a proficiency level not lower than the Workplace Literacy (WPL) Level 6, and at a Workplace Numeracy Level 5
At least a diploma or equivalent
Learning Outcomes
Evaluate communication platforms for inbound sales to produce a comprehensive implementation strategy document.
Design a customer satisfaction measurement framework, delivering a detailed feedback analysis and improvement plan.
Develop a customised solution proposal that matches specific customer requirements with appropriate product and service offerings.
Create a sales performance tracking report demonstrating accountability for individual account management.
Execute a comprehensive account management plan demonstrating excellence in customer service and inbound sales growth strategies.
N/A
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Course Fee
$1100
Self-Sponsored
Course Fee
$1100 (Excl. GST)
50% funding by
SkillsFuture Singapore (Baseline)
$550
GST
$99
Amount Payable
$649
Eligible for SkillsFuture Credits
Up to 100% of Course Fee* Subject to SkillsFuture Credit Availability
*Singapore Citizens aged 25 and above can offset the course fee using their SkillsFuture Credit
*NTUC members enjoy 50% unfunded course fee support for up to $500 each year for courses supported under UTAP.
Company-Sponsored
Course Fee
$1100 (Excl. GST)
70% funding by
SkillsFuture Singapore
(Enhanced Training Support for SMEs)
$770
GST
$99
Amount Payable
$429
Additional Support via Absentee Payroll
$4.50/hr, capped at $100,000/enterprise / year
**SME Eligibility Criteria
- Registered or incorporate in singapore
- At least 30% local shareholding by singapore citizens or PRs
- Employment size of not more than 200 (at group level) or with annual sales
turnover (at group level) of not more than $100 million
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Eligible companies can also claim 90% out-of-pocket expense with SkillsFuture Enterprise Credit (SFEC)
Additional Notes:
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Lessons will be conducted in English. Participants are expected to be able to read and write in basic English.
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Participants are required to bring their own laptop that can connect to the internet for access to the online class and course materials.
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In line with our environmentally friendly practices, we will not be providing printed course materials to reduce paper waste.
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Upon successful completion of the course, the participant will receive a certificate issued by ClickAcademy Asia Pte Ltd.
Click here to read our Withdrawal & Refund Policy.
Disclaimer: ClickAcademy Asia reserves the right to change the course instructor without prior notice. The course instructor will be finalised and informed to the registered participants at least 1 working day before the course commencement date.
ABOUT CLICKACADEMY ASIA
ClickAcademy Asia is a premier training academy focusing on executive education for professionals in the fields of digital marketing, sales & marketing, and communications.
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ClickAcademy Asia training covers Singapore, Malaysia, Indonesia, Vietnam, India, Thailand, Australia and Hong Kong. The academy has conducted digital marketing workshops for participants from over 30 countries worldwide. To date, ClickAcademy Asia has trained over 13,000 PMEBs (professional, managers, executives and businessmen) and 6,000+ local and global companies (including NGOs and Government agencies).
ClickAcademy Asia was established in the year 2011. The academy is the leading practitioners’ digital marketing academy and is also the official Google Partner Academy in Singapore and Malaysia.
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The academy provides training and certification on Google Ads, Google Analytics, Mobile Advertising and YouTube Video Advertising. ClickAcademy Asia is also the training provider for the Go Global programme led by Google (2015-2018), 2017 Google Ignite (Malaysia) , Google Elevator (Singapore and Malaysia) program and 2019 Mahir Digital Bersama Google (Malaysia).